Frequently Asked Questions

How can I contact LumoReads?

You can email us anytime at lumoreads@outlook.com — our team is always happy to help.

Do you ship worldwide?

Yes, we ship worldwide (free shipping) so readers everywhere can enjoy our book light.

Can I change or cancel my order?

If you need to make a change or cancel your order, please contact us within 12 hours of purchase. After this time, your order may already be processed or shipped. You can still return it for a full refund once received.

When will my order be processed?

Orders are processed within 1–3 business days and shipped the next day after processing. During holidays or high-demand periods, processing times may take slightly longer.

How long will it take to receive my order?

Due to high demand and international shipping, orders usually arrive within 7–14 business days. Some locations may take a little longer depending on customs and local carriers.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund.

Will I be charged customs or taxes?

The prices shown on our website are tax-free. Depending on your country, you may be charged import duties or taxes once your order arrives. These fees are set by local customs and are the buyer’s responsibility.

How do I return an item?

Simply email us at lumoreads@outlook.com with your order number. We’ll guide you through the quick and easy return process.

What if my item arrives damaged or incorrect?

If your light arrives damaged, defective, or incorrect, please email us with your order number and photos of the issue. We’ll send a replacement or process a full refund right away.

When will I receive my refund?

Refunds are processed back to your original payment method within 7–10 business days after the returned item is received.

Where do you ship from?

All orders are shipped from our fulfilment partners in Hong Kong and mainland China, depending on your location and availability.

What does my package include?

Every order includes everything you need to start reading right away:

• 1x LumoReads™ Smart LED Book Light

• 1x USB-C Charging Cable

• 1x User Manual

How long does the battery last?

A full charge lasts 8–10 hours of continuous use. It recharges quickly with the included USB-C cable.

Does it cause eye strain?

Not at all. The Dreamlight uses soft, anti-glare LED technology designed for eye comfort during long reading sessions.

Can I use it as a lamp too?

Yes! Once you’re done reading, it doubles as a night lamp with a built-in auto-off timer, creating a calm and cozy atmosphere.

Does it fit all book sizes?

Yes, it’s designed to fit everything from small paperbacks to large hardcovers without slipping or adding pressure.

Is it portable?

Absolutely. Its compact design makes it easy to carry in your bag or bedside drawer. It even works as a bookmark when you’re done reading.